Receptionist – Job Description

Recoveries R US, LLC (RRUS)

Position: Receptionist / Front Desk Administrative Assistant

Location: Manhattan and/or Bronx, New York

Reports To: Executive Administration

Position Summary

The Receptionist serves as the first point of contact for students, trainers, visitors, and community partners at Recoveries R US. This individual is responsible for maintaining a welcoming, professional, and organized front office while supporting daily administrative operations.

Key Responsibilities

1. Greet and assist students, visitors, and prospective applicants in a professional and courteous manner.
2. Answer incoming telephone calls, respond to general inquiries, and direct calls appropriately.
3. Schedule student orientations, appointments, and enrollment inquiries.
4. Assist prospective students with registration forms and enrollment documentation.
5. Maintain accurate student attendance records, sign-in sheets, and administrative files.
6. Monitor classroom schedules and communicate updates to students and trainers.
7. Respond to emails and assist with routine office correspondence.
8. Maintain an organized reception area, including office supplies and informational materials.
9. Assist with student outreach, follow-up calls, and reminders.
10. Support graduation ceremonies, workshops, orientations, and special events.
11. Maintain confidentiality of student and organizational information.
12. Perform additional administrative duties as assigned.

Qualifications

1. High school diploma or GED required.
2. Previous receptionist, customer service, or administrative experience preferred.
3. Strong communication, organizational, and interpersonal skills.
4. Basic computer proficiency, including Microsoft Office, email, and data entry.
5. Ability to multitask and work independently.
6. Professional appearance, positive attitude, and excellent customer service skills.
7. Bilingual English/Spanish preferred.

Expectations

The Receptionist is expected to demonstrate professionalism, punctuality, confidentiality, accountability, and respect for all individuals. As a representative of Recoveries R US, the receptionist plays an important role in creating a supportive learning environment and ensuring smooth daily operations.

Our Mission: Creating Pathways to Employment Through Education, Training, and Professional Development.