Overnight Housekeeper

The Overnight Housekeeper will report to Director of Housekeeping and will be responsible for maintaining the public and back of house space and guest room as assigned on the overnight shift. This role is 10 hours a day, 4 days a week. The ideal candidate for this role works well independently, has great attention to detail, and is customer service oriented.

 

Primary Responsibilities:

• Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.

• Report missing hotel/resort property and damages to room to manager.

• Limit access to guest rooms while cleaning by following departmental procedures.

• Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.

• Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.

• Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.

• Remove trash, dirty linen, and room service items from room

• Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).

• Straighten desk items, furniture, and appliances and restore to original positions.

• Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).

• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

• Contact Engineering or Housekeeping office directly for urgent repairs.

• Identify and report preventative or other maintenance issues in public areas or guest rooms.

• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

• Respond promptly to requests from guests and bring items to guests upon request

• Transport cart to assigned area and position securely, following procedures for cart positioning.

• Return cart to designated area at the end of shift.

• Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.

• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk

• Address guests’ service needs in a professional, positive, and timely manner.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Thank guests with genuine appreciation and provide a fond farewell.

• Assist other team members to ensure proper coverage and prompt guest service.

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

• Speak to guests and team members using clear, appropriate and professional language.

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Cleaning of public areas in the hotel to include public space and back of house.

• Perform general cleaning duties as assigned

• Buff floors, shampoo carpets and furniture as needed.

• Occasionally move or rearrange guest furniture.

• Deliver mattresses, cots, and cribs to guest rooms.

• unlock or open, and inventory the Mini Bar, record sales using the computer system and restock bars as instructed.

• Ensure all in-room accessories and promotional materials are present and replace if required

• Wipe down and clean Min Bars daily

• Close the Mini Bar, relock if necessary, and exit room leaving it in the same condition as when entered.

• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Complete appropriate safety training and certifications to perform work tasks.

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

• Maintain awareness of undesirable persons on property premises.

• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.

• Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Stand, sit, kneel, or walk for an extended period across an entire work shift.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

• Visually inspect tools, equipment, or machines (e.g., to identify defects)

• Move through narrow, confined, or elevated spaces.

• Move over sloping, uneven, or slippery surfaces and steps.

• Move up and down stairs and/or service ramps.

• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

• Additional duties as assigned by Manager

 

Qualifications:

• Organizational skills and attention to detail

• Positive customer service relation skills

• An aptitude for self-motivation

• A can-do attitude and a hands-on approach

• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel

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